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Frequently Asked Questions
Orders & Payments
Simply browse our collection, select your favorite jewelry pieces, add them to your cart, and proceed to checkout. You can pay securely using credit/debit cards, UPI, net banking, or wallets.
Orders can only be modified or canceled within 2 hours of placing them. Please contact our support team immediately if you need changes.
Yes, COD is available across India with a small handling fee.
Absolutely! We use encrypted and secure payment gateways to ensure your information is safe.
Shipping & Delivery
Orders are usually delivered within 3–7 business days depending on your location.
Yes, we offer free shipping on prepaid orders above ₹999. For COD and orders below this value, standard shipping charges apply.
Once your order is shipped, you’ll receive a tracking link via email/SMS to follow your package.
Currently, we deliver only within India. International shipping will be launched soon.
Products & Quality
Our jewelry is crafted from premium-grade stainless steel with advanced plating for durability, shine, and resistance to tarnish.
No. With proper care, our stainless steel jewelry retains its shine and does not rust or tarnish easily.
Yes, our jewelry is skin-safe and hypoallergenic, making it suitable for everyday wear.
Yes, you’ll find detailed size charts on each product page to help you pick the perfect fit.
Returns & Exchanges
We accept returns within 7 days of delivery if the item is unused and in original packaging.
Yes, you can request an exchange within 7 days of delivery.
Simply email us at contact@jewelor.co with your order ID, and our team will guide you through the process.
Shipping charges are non-refundable, except in cases of damaged or wrong products.
Gifting & Customization
Yes, you can select the gift packing option at checkout for a premium experience.
Absolutely! You can add a custom note during checkout, and we’ll include it with your order.
Currently, we do not offer customization, but we are working on adding this feature soon.
Care & Maintenance
Avoid contact with harsh chemicals, perfumes, and water. Store your jewelry in a dry pouch/box when not in use.
Yes! Our stainless steel jewelry is made for daily wear and designed to last.
Minor scratches can be polished with a soft cloth. For deep scratches, contact our support team.