Shipping policy

We’re committed to delivering your order swiftly and safely. Here’s everything you need to know about our shipping process:

Order Processing Time

All orders are processed within 24-48 business hours after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.

Shipping Time & Delivery

We deliver across India through our trusted courier partners.

Metro Cities: 2–4 business days
Other Cities & Towns: 3–7 business days
Remote or Rural Areas: 5–9 business days

Please note: These timelines are estimates and may vary slightly due to logistics partner delays, weather conditions, or other unforeseen factors.

Shipping Charges

Prepaid Orders: FREE Shipping on all orders above ₹499.
COD Orders: ₹49 COD fee may apply.

Shipping charges (if any) will be visible at checkout before you make the payment.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email or SMS with a tracking link. You can use this link to track the status of your shipment in real time.

Delivery Attempts

Our delivery partners will make up to 3 attempts to deliver your order. Please ensure someone is available at the shipping address to receive it.

If the order is not delivered and is returned to us due to customer unavailability or incorrect address, a re-delivery fee may apply.

Serviceable Locations

We currently ship across all major pincodes in India. If your pincode is not serviceable, our team will reach out to you for an alternative address or refund.

Order Delays

While we strive to meet our delivery timelines, delays may occasionally occur due to:

Public holidays, strikes, or natural events
High volume of orders during sales or festivals
Courier network disruptions

We’ll keep you updated via email or phone if your order is significantly delayed.

Need Help?

If you have any questions about your order, tracking, or delivery, feel free to contact us at:
📧 support@jewelor.co